Contact us
Feel free to get in touch with us!
OPENING HOURS
Every day from 9:00 am to 17:00 pm
SEND A MESSAGE TO:
info@mouram.nl
FAQ
What is your shipping time to the Netherlands?
We aim to deliver within 5–12 business days. Shipping times may vary depending on the product and supplier location.
Do you ship internationally?
Unfortunately, no. We ship only to The Netherlands.
What are the shipping costs?
Shipping costs are calculated at checkout and depend on your location and the size of your order.
Can I track my order?
Yes, once your order has been processed, you will receive a tracking number via email to monitor your shipment.
What is your return policy?
We accept returns within 30 days of delivery for unused items in their original packaging. Please contact us at info@mouram.nl to initiate a return.
Are your products sustainable?
We work with suppliers who prioritize sustainability and eco-friendly practices. Product details will mention specific certifications when applicable.
Do you offer discounts or promotions?
Yes, subscribe to our newsletter to stay updated on our latest deals and exclusive offers!
What payment methods do you accept?
We accept all major credit cards and iDeal.
What should I do if I receive a damaged or defective product?
We’re sorry for the inconvenience. Please contact us within 7 days of receiving the item with photos of the damage, and we’ll assist you with a replacement or refund.
Can I cancel my order?
Yes, you can cancel your order within 24 hours of placing it. After this time, the order may already be processed and shipped.